Are you losing patients/clients before they even come through your door? Let Examine
Your Practice, a TrendSource Service discover the answer for you. With our Phone
Skills Discovery Package you will receive an unbiased evaluation of your callers’
first impressions. Our Agents are experts, trained specifically to handle the intricacies
of the healthcare industries. 6 Mystery Patient/Client calls will give you the valuable
information you need to determine whether a custom, ongoing Telephone Mystery Shopping
Program will be beneficial to your business. You may select from our library of
carefully designed scenarios specific to your specialty. Our detailed questionnaire
is designed to identify service opportunities and highlight training needs to ultimately
help your business grow.
Through the use of our standardized form we can provide a statistical analysis of
your standard phone procedures, areas include:
- Basic Phone Etiquette
- Scheduling
- Hold Times
- Staff Interpersonal & Sales Skills
- Compliance With Policies and Procedures
|
- Staff Product and Procedure Knowledge
- Automated Phone Systems
- Referral Tracking
- Staff Sales Skills
|
TrendSource recommends you share with your employees your decision to purchase our Phone Skills Discovery Package.
Non-Recorded Phone Skills Discovery Package
Recorded Phone Skills Discovery Package
For More Information & Pricing Please Complete the Contact Form Below
You May Also Call 619-718-SHOP (7467) X134 or
Email jmanfredi@trendsource.com
